Profile
About Me
L2/L3 IT Technician with 5 years at Bigfoot Networks, a North East MSP. I work across a wide client base — diagnosing complex networking and cloud issues, communicating clearly with clients, and getting things properly fixed. Comfortable with enterprise networking kit, Microsoft 365 environments, and hands-on onsite work.
Work History
Experience
2021
— Present
Bigfoot Networks Ltd
IT Technician · L2 / L3
- L2/L3 support across a diverse client base throughout the North East — networking, hardware, software, and cloud
- Configuring and maintaining enterprise network infrastructure: UniFi, Draytek, MikroTik, Cisco Meraki
- Managing Microsoft 365 environments including Azure AD (Entra), Exchange Online, Teams Phone, and SharePoint
- Setting up and supporting cloud VoIP telephony for clients, including number configuration and call routing
- Active Directory administration and Azure AD Connect hybrid identity management
- Client-facing communication across calls, emails, and onsite visits — translating technical issues into plain English
- Escalation point for junior technicians; mentoring L1 team members day-to-day
- Operating within ISO 27001 and Cyber Essentials Plus certified environments
- Design and build internal automation tools (PowerShell, Power Automate, Microsoft Graph API) to track licensing, assets, and ticket data across client environments, cutting down manual admin work
- Planned and carried out data migrations from on-premise file servers to SharePoint Online and legacy IMAP mailboxes to Exchange Online, plus assisted full server migrations and line-of-business software maintenance (Sage, tax/accountancy software)
2020
— 2021
Personal Carer
Care Support Worker
- Provided daily living support and personal care — developed strong patience, reliability, and clear communication under pressure